Support
How to use The Fieldhouse.
A quick-start, a side-by-side of what’s available where, and the email address to reach us when none of that does it.
Quick start
Parents (Family tier)
- 1Sign up at /signup — pick "Track my kids' schedules".
- 2Add each child on the Family tab — one parental-consent record per kid.
- 3Create a personal schedule per kid (Family tab → Add schedule).
- 4Optional: turn on "Share with family" in team settings to publish a public calendar URL.
Parents joining a team
- 1Open the invite link the coach shared (Messages, email, anywhere).
- 2Sign in or create an account; pick which of your kids to roster.
- 3Tap RSVPs on each event — Going / Maybe / Not going. Coaches see the tally.
Coaches & admins
- 1Sign up at /signup — pick "Run a team or school".
- 2Onboarding wizard: name your org, pick the type, name your first team.
- 3Upload a logo, pick colors + font, set a timezone in team settings.
- 4Share the parent invite link to roster kids; share the coach invite link to delegate.
- 5Post events one-off or as a recurring series; cancellations and edits push parents automatically.
- 6Optional: post team announcements (banner shown to everyone in the org).
Web vs iOS feature comparison
The Fieldhouse runs as a web app and a native iOS companion. Most things land on both; a few are deliberately one-side only. The iOS app is the right place for push notifications, offline access, and the home-screen widget; the web is where you go for sponsor approvals, billing, and the super-admin console.
Calendar & events
| Feature | Web | iOS | Note |
|---|---|---|---|
| Browse events (month / week / list) | ✓ | Partial | iOS Schedule tab today shows grouped buckets; month + week views landing soon. |
| Create one-off events | ✓ | ✓ | |
| Recurring series (weekly/biweekly/monthly) | ✓ | ✓ | |
| Edit / cancel events | ✓ | ✓ | |
| Tap address → Maps directions | ✓ | ✓ | |
| Public team calendar page (/t/<token>) | ✓ | Web |
RSVPs & roster
| Feature | Web | iOS | Note |
|---|---|---|---|
| RSVP per kid (Going / Maybe / Not going) | ✓ | ✓ | |
| See team RSVP tallies | ✓ | ✓ | |
| Kid badges on event cards (color + status icon) | — | ✓ | |
| Manage roster (coach view) | ✓ | ✓ | |
| Manage staff | ✓ | ✓ |
Family tier
| Feature | Web | iOS | Note |
|---|---|---|---|
| Sign up & add kids | ✓ | ✓ | |
| Personal schedules (up to 8) | ✓ | ✓ | |
| Sport-icon picker on create | ✓ | ✓ | |
| Merge personal schedule into a real team | ✓ | ✓ |
Notifications
| Feature | Web | iOS | Note |
|---|---|---|---|
| Email reminders | ✓ | ✓ | |
| Push notifications | — | ✓ | |
| Master push opt-out | ✓ | ✓ | |
| Per-team push mute | — | ✓ | |
| Coach pings: new event / edit / cancel | ✓ | ✓ | |
| Coach pings: parent RSVP | ✓ | ✓ |
Announcements
| Feature | Web | iOS | Note |
|---|---|---|---|
| Read system / team banners | ✓ | ✓ | |
| Dismiss banners | ✓ | ✓ | |
| Coach posts team announcements | ✓ | ✓ | |
| Super-admin posts system announcements | Web | Web |
Team identity
| Feature | Web | iOS | Note |
|---|---|---|---|
| Logo upload | ✓ | ✓ | |
| Brand colors + font + timezone | ✓ | ✓ | |
| Sport icon | ✓ | ✓ | |
| Public-page on/off toggle | ✓ | ✓ | |
| Coach + parent invite codes (rotate / copy) | ✓ | ✓ | |
| iCal subscribe URL | ✓ | ✓ |
Account
| Feature | Web | iOS | Note |
|---|---|---|---|
| Change preferences | ✓ | ✓ | |
| Full data export (JSON) | ✓ | Web | iOS more menu links into the web export. |
| Delete account | ✓ | ✓ |
Org / billing / sponsors
| Feature | Web | iOS | Note |
|---|---|---|---|
| Pick a plan, manage license | ✓ | Web | |
| Sponsor signup form (public-facing) | ✓ | Web | |
| Approve / reject sponsors | ✓ | Web |
Offline & widget (iOS)
| Feature | Web | iOS | Note |
|---|---|---|---|
| Last-fetched events viewable offline | — | ✓ | |
| Home-screen widget — next event | — | ✓ |
Common how-tos
Subscribe a team calendar in Apple / Google Calendar
Open team settings → Subscribe section → Copy the iCal URL → paste into Apple Calendar (File → New Calendar Subscription) or Google Calendar (Other calendars → From URL). Updates land within an hour.
Mute pushes for one team without disabling all
Open the team in iOS → tap the bell icon in the top-right toolbar. The bell turns gray; pushes for that team only stop. Master opt-out lives in More → Account.
Move a personal schedule into a real team
When your kid joins a Fieldhouse team and you tagged a personal schedule with that kid, the team page shows a yellow merge banner. Tap Merge — future events fold in, the personal schedule archives, past events stay for history.
Roll over to a new season
Edit the team's season label in settings, then create the new season's events. Old events stay as history; the calendar will list both until the old ones pass.
Add a coach to your org
Team settings → Coach invite section → copy the link and send it. They sign in / sign up, claim the coach role, and immediately see the team in their dashboard.
Get the home-screen widget
iOS only. Long-press the home screen → + → search Fieldhouse → add the Next event widget (small or medium). Updates after every Schedule tab refresh.
Still stuck?
Email us — a real person reads every message. Include screenshots and (if you’re a coach) the team URL so we can dig in fast.
For feature requests, the feature-request form feeds the same inbox with a tiny bit more structure.